PUFFIT fulfills orders through warehouses in the United States, United Kingdom, Germany, and China. Your order may be dispatched from any of these locations depending on the destination, product availability, and current logistics conditions.

In-stock orders are generally processed and dispatched within 1–3 business days after order confirmation. Processing may take slightly longer during peak shopping seasons, promotional events, public holidays, or periods of unusually high order volume. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

United States: 8–10 business days
United Kingdom: 5–8 business days
Germany, France, Netherlands & Belgium: 8–10 business days
Ireland, Spain, Italy & other major European countries: 9–12 business days
Other international destinations: 9–12 business days

These estimates apply to in-stock items only and do not include order processing or pre-order preparation time.

No. Shipping times are estimates rather than guaranteed delivery dates. Delivery may take longer during peak seasons or because of customs clearance, carrier operations, local holidays, severe weather, strikes or labor disruptions, transportation interruptions, or other circumstances outside our reasonable control.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can also track your order through your account on the PUFFIT website.

Pre-order items are not ready for immediate dispatch and require additional preparation time. The applicable preparation time is displayed on the product page. Express Shipping only speeds up transit after dispatch and does not shorten order processing or pre-order preparation time.

Estimated total delivery time for a pre-order item is the preparation time shown on its product page plus the estimated shipping time for your destination.

No. Express Shipping only speeds up transit after dispatch. It does not reduce normal order processing or pre-order preparation time. Availability, fees, and estimated Express transit time are displayed at checkout, and Express delivery times are estimates rather than guarantees.

Tracked Standard Shipping is free for eligible orders above the destination threshold. Current rates are: Ireland, Germany, Spain, France, and Other Europe—€5.99 below €99 and free above €99; Norway—kr 59 below kr 1059 and free above kr 1059; United Kingdom—£4.99 below £99 and free above £99; United States—$6.99 USD below $129 USD and free above $129 USD; Canada—$9.99 CAD below $199 CAD and free above $199 CAD; Australia—$9.99 AUD below $199 AUD and free above $199 AUD; Singapore—$8.88 SGD below $164 SGD and free above $164 SGD; Switzerland—5.99 CHF below 95 CHF and free above 95 CHF. The applicable option and fee are displayed at checkout.

Where available, current Express Shipping fees are kr 319 for Norway, €28 for Other Europe, £18 for the United Kingdom, $20 USD for the United States, $26 CAD for Canada, $20 AUD for Australia, $25 SGD for Singapore, and 26.99 CHF for Switzerland. Availability and the final fee are shown at checkout.

International shipments may be delayed by customs clearance, carrier operations, local holidays, severe weather, strikes or labor disruptions, transportation interruptions, or other circumstances outside PUFFIT's reasonable control. Delivery times are estimates rather than guaranteed dates. Nothing in the Shipping Policy limits any statutory consumer rights that apply under the laws of the customer's country or region.

Check the latest tracking information first. If there has been no update for an extended period or the shipment appears unusually delayed, contact service@puffit.com for assistance.

Yes. PUFFIT accepts returns and exchanges within 14 days of delivery. For non-quality-related returns, customers are responsible for return shipping costs. For verified quality issues, including manufacturing defects, shipping damage, or incorrect items, PUFFIT covers 100% of return shipping costs.

PUFFIT currently operates return centers in Germany for customers within the European Union, the United States for customers in the United States, Canada, and Mexico, and the United Kingdom for customers in the UK and all other international destinations. Support will provide the correct return address after approval.

Contact service@puffit.com within 14 days of delivery and provide your order number and the reason for your request. If your claim involves a quality issue, include clear photos showing the problem.

Once the returned item has been received and inspected, approved refunds are processed to the original payment method. Processing times may vary depending on your payment provider.

When your order qualifies for a free gift promotion, an automatic reminder appears in your cart, prompting you to add the eligible free gift before checkout.

The gift must be added to your cart before completing checkout. If a qualifying order is placed without the gift added, PUFFIT assumes the customer chose not to receive it. Free gifts cannot be added, claimed, or shipped separately after an order is placed.

PUFFIT offers four versions: Classic, for mild weather at 15–25°C with a 12K waterproof rating; Pro, for heavy rain with 20K waterproof protection, fully seam-sealed construction, and high breathability; Fleece Lined, for cool weather at 5–15°C; and Faux Fur Lined, for cold weather at −5–10°C.

The Pro Version is PUFFIT's most advanced rain jacket, built for serious wet-weather protection. It provides up to 20K waterproof protection, breathable construction, and fully taped seams for long-lasting protection in heavy rain, commuting, and outdoor activities.

Detailed size guides are available on each product page. If you need additional assistance, the PUFFIT customer support team can help you choose the best fit.

Yes. PUFFIT offers a wide range of colors, patterns, and styles to suit different preferences. Refer to the relevant product page for all available options.

PUFFIT accepts major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways to help protect your payment information.

You can contact PUFFIT anytime at service@puffit.com. The support team is committed to providing prompt and professional assistance.

Contact PUFFIT directly for help with orders, products, shipping, returns, exchanges, or promotions. You can also review the Shipping Policy, Return & Exchange Policy, Terms of Service, and Privacy Policy.

Switzerland
Orders shipped to Switzerland use a duties-and-taxes prepaid delivery method. All applicable import duties, VAT and related import charges are paid and covered by us. Customers are not required to pay additional import duties or taxes when receiving the parcel.

European Union
Orders shipped to the European Union use a duties-and-taxes prepaid delivery method. All applicable VAT, import duties and related import charges are paid and covered by us. After paying the order total and displayed shipping fee at checkout, customers are not required to pay additional import duties, VAT or other import taxes upon delivery. Malta is excluded; please see the Malta policy below.

United Kingdom
Orders shipped to the United Kingdom use a duties-and-taxes prepaid delivery method. All applicable VAT, import duties and related import charges are paid and covered by us. Customers are not required to pay additional import duties, VAT or other import taxes upon delivery.

Norway
For orders shipped to Norway, duties and taxes are prepaid. All applicable import duties, VAT and related import fees are borne and prepaid by us.
Customers will not be required to pay any additional import duties, VAT or other import charges upon receipt of the parcel.

Malta
Orders shipped to Malta are currently sent via international parcel service. Import duties, VAT, customs charges and carrier customs-clearance fees, where applicable, are not included in the product price or shipping fee and are not prepaid by us. These charges are determined by local customs authorities or the carrier and may be collected from the recipient upon import or delivery. All such import taxes and clearance fees are the responsibility of the recipient.

PUFFIT® is a UK-born apparel brand founded in 2021. The brand creates functional, stylish clothing designed for everyday moments and unpredictable weather, combining technical protection with modern style.

PUFFIT's mission is to create stylish, functional clothing that brings comfort, calm, and confidence to everyday life. The brand combines thoughtful design with practical performance to help people move through unpredictable days with ease.

PUFFIT Lab is the brand's core research and development engine. Since its inception in 2021, it has focused on high-performance functional fabrics and the relationship between textiles and performance, including fiber density, moisture management, and thermal regulation.

PUFFIT Lab describes a process that starts with microscopic raw-fiber analysis and advanced textile technology, then uses stress testing and environmental simulation. The process is intended to balance breathability and durability while improving protection and ergonomic comfort.

PUFFIT's site lists four PUFFIT Lab technology names: FreshWave™, STM-TEX™, WarmCore™, and FlowCore™. The brand presents them within its apparel-technology and functional-fabric range; specific performance claims should be checked on the relevant product or technology page.

PUFFIT's store navigation lists four main collections: Ready Rain, Summer Flow, Ready Move, and Winter Warmer. The store also organizes products by jackets, trousers, accessories, edits, functions, and sale.

PUFFIT's store navigation lists jackets, trousers, and accessories. Jacket categories include rain jackets, track jackets, and puffer jackets, with edits such as classic, oversized, elevated, quilted, faux fur, and men's styles.

PUFFIT describes its clothing as made for everyday moments, including rainy school runs, dog walks, weekend football sidelines, coffee breaks, and city commutes. The intended use is practical daily wear when weather and routines change.

PUFFIT's official site highlights trackable worldwide shipping, 14-day returns and exchanges, 24/7 customer support, and secure checkout with encrypted payment processing.

Many listed STM-TEX™ rain jackets specify 100% polyester in their Materials and Care section. Material composition can vary by style or lining, so check the exact product page before ordering, especially for fleece-lined, faux-fur-lined, or padded versions.

Follow the care label for the exact garment. PUFFIT product pages commonly state hand wash below 30°C with mild detergent, no machine washing, dry cleaning, or tumble drying; avoid bleach and brighteners. Some styles also specify air or line drying and a cool iron.

Not necessarily. PUFFIT product information says the water-repellent finish is not permanent and may deteriorate with ironing or repeated washing. Follow the care label and avoid high heat to help preserve the original finish.

PUFFIT describes STM-TEX™ as a multi-layer waterproof fabric system with a protective outer face, a waterproof-breathable membrane, and a comfortable inner layer. The brand says it is engineered to keep rain out, let heat escape, and support movement through city routines.

Use the comfort range shown for the exact version or product page. PUFFIT's official FAQ lists Classic at 15–25°C, Fleece Lined at 5–15°C, and Faux Fur Lined at −5–10°C; individual product pages may show their own range.

For mild spring or summer rain, choose a lightweight Classic style. For cool autumn or damp spring days, consider Fleece Lined. For cold wet winter conditions, consider Faux Fur Lined. The Pro version is positioned for heavy rain; always check the product's temperature and lining details.

PUFFIT's size guide lists XS through XXL with UK/EU body measurements. Some product pages offer extended sizes, 3XL/4XL, or one-size options, so use the size selector and fit notes on the exact product page.

Measure bust, waist, hips, shoulder width, and sleeve length with a soft tape. Keep the tape level and comfortably loose rather than pulling it tight, then compare your measurements with the product page's chart.

Choose your usual size for a close fit over a T-shirt or thin knit. If you plan to wear a thick jumper or hoodie, consider sizing up on closer-cut styles. For intentionally oversized styles, the brand advises that you usually do not need to size up.

One-size sizing is style-specific. PUFFIT's one-size STM-TEX™ short oversized style is described as fitting approximately UK 8–22, US 4–18, and EU 36–50. Check the individual product measurements and fit notes before ordering.

PUFFIT positions its outerwear for rainy school runs, dog walks, commuting, travel, football sidelines, and everyday outdoor moments. It is everyday apparel rather than a promise of technical expedition protection, so check the specific product page for your intended activity and weather.

Many STM-TEX™ product pages list windproof and stain-resistant performance, but features can vary by style. Check the exact product page for the jacket's technology, finish, lining, and function details.

The Pro Version is presented for heavy rain with up to 20K waterproof protection, breathable construction, and fully taped seams. PUFFIT product information also notes that finished-garment performance can vary and that seams may allow slight leakage in heavy rain, so follow the product-specific guidance.