Política de reembolsos
Return & Exchange Policy
14-Day Return & Exchange
We offer returns and exchanges within 14 days of your delivery date.
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Logistics: Customers are responsible for all shipping fees associated with the return/exchange process and must ship items to our return warehouse.
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Tracking: Once your return or exchange has been processed and delivered, we will notify you via email with a new tracking number.
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Condition: Items must be in their original, unused, and unaltered condition to be eligible.
- Cross-border Return Special Note: If customers initiate returns from a country outside our local region, all resulting freight, customs duties, tariffs and other related charges shall be borne solely by the buyer.
Return Policy
We accept returns within 14 days of delivery for any reason (such as personal preference regarding color, style, or size).
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Verified Defects: Returns are also accepted for manufacturing defects or shipping damage within 14 days of receipt.
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Claims Process: To initiate a claim for quality issues, please provide clear photos and a description of the defect within the 14-day window.
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Exclusions: Items that have been stained, damaged, or altered after receipt are not eligible for return.
- Cross-border Supplementary Rule: Regardless of whether the return reason is a quality issue or personal preference, any extra freight, customs duty, tax and surcharge incurred when returning goods from a non-local country shall be fully covered by the buyer.
Shipping Costs
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Non-Quality Issues: Customers are responsible for all return shipping costs and must ship items to our return warehouse.
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Quality Issues: For all verified defects or shipping damage, we will cover 100% of the return shipping costs.
How to Initiate a Request
To start a return or exchange, please contact our customer service team. All refunds or exchanges will be finalized after our team inspects the returned item and confirms the defect or condition.
PS：EU Right of Withdrawal Compliance Settings
Self-service return and order cancellation functions are enabled on our store, allowing customers to submit return and cancellation requests via the dedicated portal at the same time. Cancellation rules are activated with a valid cancellation window set to before order dispatch, meaning customers can cancel their orders at any time prior to goods being shipped. The return period is set to a minimum of 14 calendar days, starting from the delivery date of the last item of the order for customers to return goods after full order delivery. We also apply a deadline extension rule for weekends and public holidays: if the final day of the return period lands on a weekend or official public holiday, the return deadline will be extended to the next following working day.
For further assistance, please contact us at: service@puffit.com