Frequently Asked Questions

Find answers to common questions
Our jackets and raincoats feature adjustable hems, stand collars, windproof cuffs, and detachable hoods, combining fashion and function for a perfect fit across different body types. PUFFIT outerwear is crafted from durable, stain-resistant, and water-repellent fabrics, often using recycled materials for insulation.
Yes. PUFFIT designs are inclusive and gender-neutral, available in a wide range of sizes (from XS to 4XL) to suit all body types.
Most PUFFIT jackets are made from high-quality polyester with recycled polyester insulation for sustainable warmth. The outer shell is treated to be stain- and water-resistant.
Each product page includes a detailed sizing guide with measurements to help you choose the right fit. If you need extra help, our support team is available to assist via help@puffit.com.
PUFFIT offers a variety of puffer jackets, long coats, and raincoats in multiple colors to match your personal style and seasonal needs.
Orders typically process within 5–10 business days, with delivery time depending on your location and selected shipping method.
Yes. Once your order ships, you’ll receive an email with tracking information.
Yes. PUFFIT offers worldwide shipping via puffit.com and regional stores like uk.puffit.com.
You can return unused items within 14–30 days of receiving your order, depending on your region. Returned products must be unworn, unwashed, with tags, and in original packaging.
Contact customer service at help@puffit.com to initiate your return or exchange. A representative will provide the next steps and return address details.
Once your return is approved and processed, refunds are issued to your original payment method, typically within 7–10 business days.
Shipping costs are displayed at checkout. Free standard delivery is available for orders over the minimum purchase threshold (varies by region, e.g., £45 / $59 / $69 / $79 / $99)
Once your return is approved and processed, refunds are issued to your original payment method, typically within 7–10 business days.
PUFFIT accepts major credit and debit cards, PayPal, and other local payment options depending on your region. The exact methods are shown during checkout.
You can reach us via:
📧 Email: help@puffit.com
💬 Live Chat: Available on puffit.com during business hours.
🕐 Response Time: We aim to reply to all messages within 24 hours.
Customers often praise PUFFIT for its comfort, fit, and warmth, especially in winter. Some online reviews reflect mixed experiences with shipping or customer service, and the brand continues to improve based on this feedback.