Return and Exchange Policy

Return and Exchange Policy

1. Contact us at help@puffit.com to start the process.
2. We'll provide you with the return address and detailed instructions.
3. Arrange a pick-up or drop-off through your local post office using tracked delivery.
4. Submit your proof of postage (receipt + tracking number) to us.
5. Once we receive your return, we'll process your refund or exchange immediately.

Please Note:

• Returns are not accepted for non-quality issues. 
• The return or exchange shipping fee is the responsibility of the customer; initial delivery charges are non-refundable.
• Items must be returned or exchanged within 14 days from receipt. Returns after this period will not be accepted.
• All returned items must be in their original condition (unwashed, unworn, unaltered, and undamaged) with tags attached.

Important Additions:

• Our warehouses are located in C/O 2221 Remington Ave, Ontario,California,91762 and C/O 1175 Florence Columbus Road UNITC A1-A11 Borde.
• Non-Returnable Items: Please note that certain items such as underwear and swimwear are not eligible for return or exchange due to hygiene reasons.
• Faulty or Damaged Items: If your item is faulty or damaged upon arrival, please contact us immediately to arrange a return, exchange, or refund, including the shipping fee coverage.
• Refund Process: Refunds may take 3-5 business days to process. The time it takes for the refund to appear in your account may vary depending on your bank.
• Stock Availability for Exchanges: If the item you wish to exchange for is out of stock, we will offer an alternative solution or a refund.
• Lost or Delayed Returns: While Goggfashion is not responsible for returns lost by couriers, we recommend using an insured mail service for your peace of mind.
• Multiple Contact Options: For any inquiries, you can also reach our customer service via phone or online chat for immediate assistance.
• International Returns: For our international customers, please be aware that you may be responsible for return shipping costs as well as any applicable duties and taxes.
• Return Confirmation: To ensure a smooth return process, we request that you fill out a brief form or follow a simple procedure when requesting a return address, to provide us with necessary information for processing your return.

More Information:

• Refunds will be processed within 3-5 business days after we receive the returned items.
• Exchanges will be dispatched within 24 hours after processing.
• Goggfashion is not liable for returns lost by couriers. Please note, discounts applied via codes not used at the time of purchase will not be refunded post-delivery.