Return and Exchange Policy

Return Policy
  1. No Exchanges: We do not accept exchanges. To replace an item, please return it according to the policy and place a new order.
  2. Non-Returnable Conditions: Returns are not accepted for non-quality-related issues, such as dislike of color, style, or size, or for items damaged, stained, or altered after receipt.
  3. Quality Issues Only: Returns are accepted only for verified defects or shipping damage. Claims must be made within 7 days with photos and details.
Return Shipping: We do not accept returns for non-quality-related issues; therefore, no return shipping will be charged to customers in such cases. For verified quality issues or shipping damage, we will cover all return shipping costs.
To initiate a return for quality issues, please contact customer service. Refunds will be processed after inspection of the returned item and confirmation of the defect or damage.
For further assistance, please don't hesitate to contact us at help@puffit.com.