Yes. Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can also track your order through your account on our website.

Orders are typically processed and dispatched within1–3 business daysafter confirmation. Standard shipping usually takes5–8 business daysafter dispatch, depending on your location.

No. The express service only speeds up the shipping transit, and cannot reduce the order preparation period. Pre-order orders still require 5–10 business days for preparation. Express delivery will be arranged once the goods are ready.

Yes. We accept returns and exchanges within 14 days of delivery.

For non-quality-related returns (such as size, color, style preference, or change of mind), customers are responsible for return shipping costs.

For verified quality issues, including manufacturing defects, shipping damage, or incorrect items, we will cover 100% of the return shipping costs.

We currently operate return centers in:

• Germany – For customers located within the European Union (EU)
• United States – For customers located in the United States, Canada, and Mexico
• United Kingdom – For customers in the UK and all other international destinations

Our support team will provide the appropriate return address after your request has been approved.

Please contact us atservice@puffit.comwithin 14 days of delivery and provide your order number along with the reason for your request. If your claim involves a quality issue, please include clear photos showing the problem.

Once the returned item has been received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

When your order qualifies for a free gift promotion, an automatic reminder will appear in your cart prompting you to add the eligible free gift before checkout.

 If your order qualifies for a free gift promotion, the gift must be added to your cart before completing checkout. While our system automatically displays a reminder and provides the option to add the gift, some customers may choose not to add it.

If a qualifying order is placed without the free gift being added to the cart, we will assume the customer has chosen not to receive the gift. Free gifts cannot be added, claimed, or shipped separately after an order has been placed.

A.Classic Version Temperature range: 15°C-25°C (59°F-77°F)

• Best for: Mild weather
• Key features: 12K waterproof rating, lightweight, stain-resistant. Great for everyday light rain and mild days.

B.Pro Version Temperature range: 15°C-25°C (59°F-77°F)

• Best for: Heavy rain conditions
• Key features: 20K waterproof rating, fully seam-sealed, highly breathable. Ideal for downpours, commuting, and outdoor activities in heavy rain.

C.Fleece Lined Temperature range: 5°C-15°C (41°F-59°F)

• Best for: Cool weather
• Key features: 12K waterproof rating, added fleece lining for extra warmth. Perfect for chilly, damp fall / spring days.

D.Faux Fur Lined Temperature range: -5°C-10°C (23°F-50°F)

• Best for: Cold weather
• Key features: 12K waterproof rating, faux-fur lining for maximum warmth. Built for cold, wet winter days.
  
  

The STM-TEX PRO uses Puffit Lab’s STM‑TEX™ performance fabric for heavy‑duty rain protection. It comes with a 20K waterproof rating and fully seam‑sealed construction to keep you dry amid persistent heavy downpours.Designed for comfort, it features under‑arm ventilation eyelets for airflow. The breathable fabric releases trapped sweat, preventing sticky, clammy sensations. Perfect for commutes, city strolls and outdoor activities, it delivers all‑day comfort alongside solid rain‑shielding performance.

Detailed size guides are available on each product page. If you need additional assistance, our customer support team will be happy to help you choose the best fit.

Yes. We offer a wide range of colors, patterns, and styles to suit different preferences. Please refer to the product page for all available options.

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways to ensure your information remains protected.

You can contact us anytime at service@puffit.com. Our support team is committed to providing prompt and professional assistance.

Feel free to contact us directly. We'll be happy to help with any questions regarding orders, products, shipping, returns, exchanges, or promotions.

For additional information, please review our Shipping Policy, Return & Exchange Policy, Terms of Service, and Privacy Policy.

For EU and United Kingdom destinations: VAT and import fees are fully included within your product price under DDP delivery terms. You will not receive any additional tax or customs charges upon delivery.

For Norway and Malta (Non‑EU region): We deliver on DDP terms. All import duties and local taxes are pre‑paid and included in your checkout payment. No further customs or tax payments will be requested at the time of delivery. You only pay the final amount shown at checkout.