Shipping Policy
Puffit Shipping & Delivery Policy
Warehouse & Shipping Information
To ensure faster and more efficient international delivery, we fulfill orders through our global warehouse network located in the United States, United Kingdom, Germany, and China. Depending on your destination, product availability, and current logistics conditions, your order may be dispatched from any of these warehouses.
For in-stock items, orders are generally processed and dispatched within 1–3 business days after order confirmation. During peak shopping seasons, promotional events, public holidays, or periods of unusually high order volume, processing may take slightly longer. Once dispatched, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
|
Destination
|
Estimated Delivery Time
|
|
United States
|
8–10 business days
|
|
United Kingdom
|
5–8 business days
|
|
Germany, France, Netherlands & Belgium
|
8–10 business days
|
|
Ireland, Spain, Italy & other major European countries
|
9–12 business days
|
|
Other international destinations
|
9–12 business days
|
Important Delivery Information
Shipping times are based on our best estimates and are not guaranteed delivery dates. During peak seasons and periods of high order volume, delivery may take longer than usual.
International shipments may experience additional delays due to customs clearance, carrier operations, local holidays, severe weather, strikes or labor disruptions, transportation interruptions, or other circumstances outside our reasonable control.
Nothing in this Shipping Policy is intended to limit or exclude any statutory consumer rights that may apply under the laws of your country or region.
Pre-Order Items
The delivery estimates above apply to in-stock items only. Pre-order items require additional preparation time before dispatch. The applicable preparation time will be displayed on the product page.
Estimated total delivery time = Pre-order preparation time + Estimated shipping time
Express Shipping does not shorten the preparation period for pre-order products.
Express Shipping
Express Shipping provides a faster transit service where available. Availability, fees and estimated transit time will be displayed at checkout. Express Shipping only speeds up transit after dispatch and does not reduce order processing or pre-order preparation time. Express delivery times are estimates and are not guaranteed.
Shipping Rates
Zone 1: Ireland
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below €99
|
€5.99
|
|
Standard Shipping
|
Above €99
|
Free
|
Zone 2: Norway
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below kr 1059
|
kr 59.00
|
|
Standard Shipping
|
Above kr 1059
|
Free
|
|
Express Shipping
|
–
|
kr 319.00
|
Zone 3: Germany
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below €99
|
€5.99
|
|
Standard Shipping
|
Above €99
|
Free
|
Zone 4: Spain
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below €99
|
€5.99
|
|
Standard Shipping
|
Above €99
|
Free
|
Zone 5: France
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below €99
|
€5.99
|
|
Standard Shipping
|
Above €99
|
Free
|
Zone 6: Other Europe
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below €99
|
€5.99
|
|
Standard Shipping
|
Above €99
|
Free
|
|
Express Shipping
|
–
|
€28.00
|
Zone 7: United Kingdom
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below £99
|
£4.99
|
|
Standard Shipping
|
Above £99
|
Free
|
|
Express Shipping
|
–
|
£18.00
|
Zone 8: United States
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below $129 USD
|
$6.99 USD
|
|
Standard Shipping
|
Above $129 USD
|
Free
|
|
Express Shipping
|
–
|
$20.00 USD
|
Zone 9: Canada
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below $199 CAD
|
$9.99 CAD
|
|
Standard Shipping
|
Above $199 CAD
|
Free
|
|
Express Shipping
|
–
|
$26.00 CAD
|
Zone 10: Australia
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below $199 AUD
|
$9.99 AUD
|
|
Standard Shipping
|
Above $199 AUD
|
Free
|
|
Express Shipping
|
–
|
$20.00 AUD
|
Zone 11: Singapore
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below $164 SGD
|
$8.88 SGD
|
|
Standard Shipping
|
Above $164 SGD
|
Free
|
|
Express Shipping
|
–
|
$25 SGD
|
Zone 12: Switzerland
|
Shipping Options
|
Order Value
|
Fee
|
|
Standard Shipping
|
Below 95 CHF
|
5.99 CHF
|
|
Standard Shipping
|
Above 95 CHF
|
Free
|
|
Express Shipping
|
–
|
26.99 CHF
|
Taxes, Customs & Import Duties
Switzerland
Orders shipped to Switzerland use a duties-and-taxes prepaid delivery method. All applicable import duties, VAT and related import charges are paid and covered by us. Customers are not required to pay additional import duties or taxes when receiving the parcel.
European Union
Orders shipped to the European Union use a duties-and-taxes prepaid delivery method. All applicable VAT, import duties and related import charges are paid and covered by us. After paying the order total and displayed shipping fee at checkout, customers are not required to pay additional import duties, VAT or other import taxes upon delivery. Malta is excluded; please see the Malta policy below.
United Kingdom
Orders shipped to the United Kingdom use a duties-and-taxes prepaid delivery method. All applicable VAT, import duties and related import charges are paid and covered by us. Customers are not required to pay additional import duties, VAT or other import taxes upon delivery.
Norway
applicable import duties, VAT, and related import charges are covered and prepaid by us.
Customers will not be required to pay any additional import duties, VAT, or other import taxes upon delivery.
Norway
Orders shipped to Norway are sent using a duties-and-taxes prepaid delivery service. All applicable import duties, VAT, and related import charges are covered and prepaid by us.
Customers will not be required to pay any additional import duties, VAT, or other import taxes upon delivery.
ent upon import or delivery. The recipient is responsible for all applicable import taxes, duties and clearance fees.
Malta
For orders shipped to Malta: Import duties, VAT, customs charges and carrier customs-clearance fees, where applicable, are not included in the product price or shipping fee and are not prepaid by us. These charges are determined by local customs authorities or the carrier and may be collected from the recipient upon import or delivery. All such import taxes and clearance fees are the responsibility of the recipient
Frequently Asked Shipping Questions
How long will my order take to arrive?
In-stock orders are generally processed within 1–3 business days. After dispatch: United States 8–10 business days; United Kingdom 5–8; Germany, France, Netherlands & Belgium 8–10; Ireland, Spain, Italy & other major European countries 9–12; other international destinations 9–12. These are estimates, not guaranteed arrival dates.
Can I track my order?
Yes. Once dispatched, you will receive a confirmation email containing tracking information. You can also track your order through your account.
Do you offer free shipping?
Yes. Free tracked Standard Shipping is available for eligible orders according to the destination, currency and thresholds shown above.
Can Express Shipping shorten pre-order preparation time?
No. Express Shipping only speeds up transit after dispatch. Pre-order preparation time still applies.
What should I do if my order is delayed?
Check the latest tracking information first. If there has been no update for an extended period or the shipment appears unusually delayed, contact service@puffit.com.
Origins of Shipment (Dispatch Warehouses)
China Warehouse: Room 1816, B Building, Xiaoshan District, Hangzhou City, Zhejiang Province, P.R. China
Germany Warehouse: Korschenbroicher Straße 595C, Mönchengladbach, Nordrhein-Westfalen, 41065, Germany
UK Warehouse: Unit A, Spectrum 23, Sankey Valley Industrial Estate, Newton-Le-Willows, Lancashire, WA12 8DN, United Kingdom
US-East Warehouse: 1175 Florence Columbus Rd UNITC (A1-A11), Bordentown, New Jersey, 08505, United States
US-West Warehouse: 8375 Sultana Ave Unit 2, Fontana, San Bernardino, California, 92335, United States
These addresses are outbound dispatch locations only. Do not send returns to these warehouses unless specifically instructed by customer service.
Contact Information
Email: service@puffit.com
BUSINESS NAME: meihan Technology Limited Registered Business Address: Unit A, 12/F, Zhejiang Industrial Building, 300 Lockhart Road, Wan Chai, Hong Kong, 9990
BUSINESS NAME: Intolive Ltd Registered Business Address: 19-21 Great Tower Street, London, England, EC3R 5AR
Last updated: September 30, 2026