STM-TEX™ Basic Version Mid Length Raincoat
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Model Reference
Technology
Product Features
Function Features
Materials and Care
Philosophy
Mindful garment care extends product life and respects our environment.
For daily freshness:
• Air out garments
• Gently brush with a soft cloth or clothing brush
• Minimizes water and energy use
For washing:
• Hand wash only
• Max temperature: 30ºC / 86ºF
• Use mild detergent
Avoid:
• Bleach and brighteners
• Dry cleaning
• Tumble drying
• Iron above 110ºC / 230ºF
Quality preserved through mindful care.
Shipping & Returns
Shipping & Delivery
• Enjoy trackable worldwide shipping.
• Orders Are Processed Within 1–3 Days
• Standard Delivery: 5–8 Business Days After Dispatch
• Express options available at checkout
Returns & Exchanges
• Returns & Exchanges Policy
• 24/7 After-Sales Guarantee
Our Commitment:
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My order took slightly longer than expected however, the customer service was brilliant ??
Dear Jacqueline,
We are truly sorry for the frustrating experience you have encountered. We sincerely apologize for the delayed delivery beyond the stated 3?5?day timeframe, as well as the colour discrepancy between your expected beige and the received peach shade.
We will follow up with our logistics partner to investigate the delivery delay. Regarding the colour difference, lighting variations during product photography may cause visual deviation, and we will optimise our product images to reflect real?world colour more accurately.
Please reach out to our customer service team directly, we would like to work out a proper solution for you.
Best regards,
PUFFIT Customer Service Team